Raise a concern — ZU Help Desk

Step 1 of 3

Choose a service office

Your request will be delivered directly to this office.

A Admission OfficeApplications, admission letters and enrolment ✓ D Dean of Students OfficeStudent welfare, conduct and campus life ✓ ⌂ Estates OfficeFacilities, maintenance, utilities and campus spaces ✓ E Examinations OfficeResults, exam cards, timetables and appeals ✓ ₿ Finance OfficeFees, payments, refunds and financial clearance ✓ G Gender Desk OfficeConfidential support, safety and gender-related concerns ✓ H Human Resource OfficeStaff records, welfare, leave and recruitment ✓ ⌘ ICT OfficeAccounts, portals, connectivity and technical support ✓ L Library ServicesLibrary accounts, resources, access and research support ✓ S Students Relations OfficeStudent engagement, feedback and representation ✓

Step 2 of 3

Tell us about your concern

Give the receiving office enough information to understand the issue and act without unnecessary delays.

i

Please provide sufficient and specific information.

Include what happened, when and where it happened, any steps you already tried, people or systems involved, and the outcome you need. Do not include passwords, PINs or other secrets.

Subject * Concern category *Categories are provided by the office you select. Priority * Full description *0 / 5,000 ＋Attach supporting evidencePDF, JPG, PNG or Word · Up to 5 files, 5 MB each

Step 3 of 3

Tell us who you are

Select your relationship with the university. The fields below will adapt to you.

🎓StudentVerify with ZUMIS ▣Staff memberUse your staff ID ◎Member of publicEnter details manually

Verify your student record

Active students recorded in ZUMIS from 2022 onward can be verified automatically.

ZUMIS

Registration number *

Your contact detailsConfirm these details even when ZUMIS fills them automatically.

Full name * Email address * Phone number